Contact us promptly
If an item arrives damaged, incorrect or materially different from the confirmed order, contact us as soon as possible with your order details and clear photographs.
Eligibility
Items must be unworn, unused, unwashed and returned with all original labels and packaging. Products altered, customised or damaged after delivery cannot be accepted.
Colour and handmade variation
Slight variations in colour, stitch placement and surface character are natural in handcrafted textiles. Screen settings, lighting and camera white balance can also affect colour appearance; these differences alone are not treated as defects.
Resolution
After inspection, an eligible request may be resolved through replacement, exchange, store credit or refund as applicable. We will explain the available option before the return is arranged.